Anonymous

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Verified Buyer
| map-marker Tarlac City, Central Luzon

I'm trying to connect with them but still I haven't talk to someone who can answers my concerns.

Dfa Passport Appointment System - I'm trying to connect with them but still I haven't talk to...
Dfa Passport Appointment System - I'm trying to connect with them but still I haven't... - Image 2
DFHOM7WPK5 1250 payments from my Gcash account 0915202**** but I enter my other Gcash account 0977143****.and I haven't received email in my e mail trixia_gwen@***.com to confirmed my dfa appointment application. And upon calling Gcash hotlines Payment transactions is successful. Ref# 60381**** Sept.8/21
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User's recommendation: Nikko Paulo Dela Cruz

Resolved
Grenan L

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Verified Reviewer
| map-marker Angeles City, Central Luzon

Resolved: No Appointment Code received

Updated by user Nov 06, 2021

Company fixed the issue and I have been provided with settlement agreement. I already received my passport appointment code.

A big help with this. Thank you..

Original review Nov 02, 2021
Good day ma'am/ sir. I just want to ask why I didn't received any appointment code yet until now, even though I already paid the corresponding amount. I booked for an appointment last Oct. 28, 2021 for a passport appointment schedule La Union (CSI Mall San Fernando, La Union) on Thursday, Nov 11, 2021 / 13:00 - 14:00. I also checked my e-mail account many times but there is none. Is there a way ma'am/ sir that I will be able to re-sched my appointment or opt to refund my payment and book for another? This is my reference number DFKDN4TKQ3 for the said appointment. Thank you and have a good day.
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ciara s Gpv

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Verified Reviewer

No reference number

Dfa Passport Appointment System - No reference number
Dfa Passport Appointment System - No reference number - Image 2
Dfa Passport Appointment System - No reference number - Image 3
Dfa Passport Appointment System - No reference number - Image 4
please help i cant find my reference number due date will be on sept 13 and appointment will be on sept 28 please send reference number so that I could pay to santosaraic1@***.com
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Preferred solution: my reference number

Anonymous
map-marker Dublin, Leinster

Passport Application Issue

Good Morning. I am writing in behalf of my daughter Alice Nicola Ionescu in relation with her Online passport application. Application No 200********. We have some issues. I got an email saying that the online passport application we send does not meet requirements. If we saw that we have completed the passport application from Garda station, and sent it to you along with photos and Garda Officer witness stamp. This morning we got an email saying that we need to submit new consent form. Now why do I need a new consent form filled + new photos when already have sent you the form signed by the garda officer + passport photos. Looking forward hearing from you. I tried to ring you and no one answered. The webchat its not working either
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Emmalina Zvt

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Verified Reviewer

No reference code

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How can I get my reference code. I can't pay my appointment because I did not receive my reference code? Please help me. Thanks
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Pros:
  • As soon as possible
Cons:
  • Delayed of sending appointment code
Abigail G Lvg
map-marker Makati City, National Capital Region

Very poor website

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It took me 3hrs to get an appointment. The website always crashed and routed back to the home page. The releasing date of my passport was October 18, 2021 and I avail the courier service to ship it to me. Until now, I havent receive any tracking details. I checked the status in the tracking system and says my passport cant be delivered since it has no mailing address. Why would i not include it when I avail it? I am 100% sure I put a mailing address. Also, it took me 35 tries for me to track the status of my passport. I cant type my middle name in the box. I also tried to call but Im on hold for an hour. I sent an email to the email address with my mailing address but no response.
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Preferred solution: Deliver product or service ordered

User's recommendation: Improve your website and customer service so we can see the taxes we are paying are being used properly and not being corrupted

SharonAn J

Didnt receive the reference number to proceed for payment

Dfa Passport Appointment System - Didnt receive the reference number to proceed for payment
Kindly send me the reference number to proceed for a payment.Since i didnt receive still in my email, sharon.giganto@***.com-my email add.
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Preferred solution: Reference number for payment

ArianMae G

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Verified Buyer
|

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Verified Reviewer

I didnt receive a reference number upon my passport appointment

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Dfa Passport Appointment System - I didnt receive a reference number upon my passport appointment
I didnt receive a reference number upon applying my new passport appointment how can i pay in bayad center if theres no reference number given to me. It says pending, Here attached file please help me. My schedule of appointment is on December 18,2020 . i apply my passport on Novemeber 03 ,2020 it will expire on Nov 05, 2020 at 11:59pm . please help me for this matter.
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Pros:
  • Its okey
Cons:
  • No reference number sent

Preferred solution: To get my reference number

Zedric P

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Verified Reviewer

Payment error

Nov. 11, 2021 nagapply ako para sa passport renewal, noong magbabayad na nag error, sumubok ulit akong mag apply ng bagong appointment, pero nalabas ay Existing na at kelangan icancel pero wala naman akong nareceive na confirmation at hindi naman nakapagbayad. Walang reply sa email, wala rin nasagot sa mga tawag pra maayos yung issue
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Cons:
  • Poor customer service faulty system

Preferred solution: Let the company propose a solution

User's recommendation: Ayusin ang customer service

La-arni P

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Verified Reviewer
| map-marker Cagayan De Oro, Northern Mindanao

Non-receipt of confirmation, appointment form, checklist and e-receipt payment

Many times I entered different schedules of appointment online but didn't know which one gets approved because I did not receive any reference number as basis for our payment. Finally, on Nov. 13, I received an email confirmation for our schedule on Dec. 13. On the same day I made our payment through 7/11 for the following references: DFS1IROB66, DFEDVPQGB1, DFDQTJABA3. But as of today, I still did not receive any confirmation of our payments, etc. Instead, I receive another reference numbers for our appointment of an earlier date, Nov. 17, 2021. My concern is, can I swap our appointment with the earlier date instead of the later?
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Anonymous
map-marker Bocaue, Central Luzon

Complicated schedule

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ive accidentally press the cancel button on payment step di ako naka receive ng email on how to pay then ng try ako uli WITH EXISTING APPOINTMENT NA , puro ganito ang rekalmo dito bakit parang walang aksyon ang dfa, para na kaming mga ewan na nghahabol , nag aagawan ng slot ng appointment tapos ganito lang wala man lang options sa systems nyo para maayos yung ngakakaroon ng error.
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Larence S
map-marker Angeles City, Central Luzon

My appointment for a passport didn't nt proceed and I was not able to get a reference number

Then I try to set again for a appointment but it says that my appointment was pending please kindly assist me on this matter :-(
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RachelAnn N

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Verified Reviewer

Invalid transaction request how to fix.

Mam/sir invalid transaction request po nakalagay di po ko nakarecieve ng email paano po ba to ma fix..ano po ba gagawin. Pls po pakifix po. Salamat po and God bless
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Loss:
$1
Pros:
  • I can pay here
Cons:
  • No appointment code received

Preferred solution: How to fix invalid transaction request.

Smael M

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Verified Reviewer

Confirmation of appointment

Pls send the second email for my appointment. I already paid the amount of the payment for renewal passport. But there's no email from your appointment system department. Thank you for your fast feed back.
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Pros:
  • Fast conversation
  • Pls advice

Preferred solution: Let the company propose a solution

jocibel r

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Verified Reviewer

Already exist

laging bumabalik sa una..ung select site..then.nong na muntik na mag success ang fill up.hanggang confirmed.its already exist daw..cancel the number 2 applicant
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Pros:
  • Confirmation and code
  • How to solve the already exist appointment
Cons:
  • Didnt sending appointment code sometimes

Preferred solution: the already exist appoitment

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